Capture honest customer feedback, respond in your voice, surface heat cases early, and tie review velocity back to service revenue.
Average rating
4.8
+0.2 vs prior quarter
New reviews
39
72% request conversion
Response rate
100%
Median response 18 minutes
Open heat cases
1
Manager SLA · 42 minutes left
Reviews and private feedback that need action
“Everyone was clear, fast, and kind. The Outback drives perfectly again.”
AI topic · Communication
Suggested response
Brand voice · confident & humanThank you, Andrea. We’re delighted the Outback is driving smoothly and that the team made the process easy. We appreciate your trust in Spectra!
“The repair was good, but I waited almost an hour longer than expected without an update.”
AI topic · Wait time
Suggested response
Brand voice · confident & humanMalik, thank you for being candid. The lack of a timely update wasn’t the experience we aim for. Tara, our service manager, is reviewing your visit and will contact you today.
“Best inspection report I’ve ever received. I could actually understand what mattered.”
AI topic · DVI
Suggested response
Brand voice · confident & humanThank you, Sarah. Making the inspection clear and useful is exactly what we strive for. We’re grateful you chose Spectra!